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Language and terminology

Both the field of process management and Comm’ant itself use specific language and terminology. Usually based on world standards and sometimes on specific jargon. To prevent confusion later on, make sure all stakeholders agree upfront on the terminology used. Comm’ant offers the possibility to differ from the standards and use your own terms throughout the software.

This is an overview of the terms used – and their synonyms:

Term Synonym Remark
Activities Process steps, steps Set of interconnected actions, possibly with added instructions on HOW to execute them.
Application manager Administrator The Application manager has the highest level of rights. He has access to all parts of a system. The Application manager determines users’ access rights and restrictions.
Business units Divisions, extra (process) level This is an additional component e.g. to add an extra illustration or a process overview in a clickable image.
Documents/Links Files, attachments, instructions, forms Additional information, tools, instruments, links to systems. Any extra relevant knowledge that is not an integral part of the process itself.
Groups Folders Possibility to create an overview by grouping objects. Multiple groupings are possible (main group, subgroup)
Information flows Input/Output, information specifications, results Definition of the new information that is created at any time in a process and which is input for one or more other processes internally and/or externally.
Linked objects Connections Links between various objects in Comm’ant. For example, a user is linked to a group, a position is linked to an output + role, a document is linked to a process, and so on.
Organization Positions, Job titles, Special duties Collection of positions and meetings, grouped in the organizational structure e.g. by teams or departments. It also includes special duties.
Performance indicators Key success factors, Process indicators, Key performance indicators Definitions of relevant indicators that define the optimal performance and outcome of one or more processes.
Process chains Main processes

Process areas

Result areas

Workflows

Overview of a selection of processes, showing which information flows from one process to the other (output = input).
Process developer Process editor, Process moderator Process developer is a default role in Comm’ant, to automatically link the content manager to his newly created objects.
Process guide Process overview

Process wheel

Process model

A complete overview of all result areas within the organization.

With a distinction in management, primary, and supporting processes.

Process Manager Process Chain Manager

Process Owner

Responsible for the chain of processes

Responsible for an entire Main Process

Is attached to the Main Process

Usually someone in Management.

Usually no Subject Matter Expert (SME)

Process owner Process Content Owner, Process Expert, Process knowledge coordinator Responsible for the process description and for a correct description of the agreed way of working. Has, in addition, intimate knowledge of the process itself, or is professionally involved.
Processes Subprocesses, Process step, Procedure, Process description Collection of sequential activities, input and output information. Structured in the SIPOC model or flowchart.
Requirements Policy standards and requirements,

Laws and regulations.

Definitions of preconditions and standards that must be met by the result of the process or the input/control of the process.
Risk and Control Key risk indicators

Control measures

Risk and Control is used to identify risk and describe the control measures that are implemented to manage the risk to an acceptable level. It is preferably connected both to the output and the process.
Roles Capacity, Authorizations, Relations Roles are the link between an Actor and e.g. a Process or specific Output. They specify the delegation of tasks, responsibilities, and authorizations to the Actor.
Systems Means, tools, applications, modules Systems are connected to Information Specifications, to indicate which system or module is used to create, store and deliver the output.
Users Employees, People Everyone who has access to Comm’ant.
 

 

 

 

Create by: Responsible:

Author

 

 

Approve by: Accountable:

Authorizer

 

 

Check by: Consulted/Support:

Supervisor / Overseer

 

 

Action taken by: Inform:  

 

Archive by:  

 


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